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If you are having issues with your Amazon Echo Dot, this article will help. It offers a number of solutions to fix the issue and get it working again.
Have you received Error 10:2:12:3:1 while registering your Amazon Echo Dot?
Or do you see the message “There was a problem registering your device error 10:2:12:3:1” on your screen? During the registration of the Echo device.
If you answered yes, then this troubleshooting tutorial is for you. Learn how to solve the Amazon Echo Dot registration failure issue by reading this article all the way to the end.
Echo Dot Registration Error may occur for a variety of reasons. It’s possible that you or your device are to blame.
Furthermore, you may face Alexa Error 10:2:12:3:1 in a variety of circumstances. So, in order to properly clarify things, we’ll look at three common Alexa Registration Error scenarios.
You will, however, learn how to handle each of these scenarios in tandem.
Situation 1: On a brand new Echo device, you’re getting Alexa Error 10:2:12:3:1.
Troubleshooting an Echo Dot Registration Error in a Brand New Device Follow the instructions below if you purchased a fresh new echo device and get a registration failure message when setting it up.
- On your smartphone, launch the Alexa app.
- In the main menu, go to “Devices” and choose your device.
- Go to http://192.168.0.1/ in your browser now.
- Use a valid username and password to access your router’s admin page.
- Go to Advanced settings under network logs after you’ve logged into your router’s admin panel.
- Disable the DOS Port Scan feature.
- Go to Advanced options > Setup > WAN Setup after that.
- Select the “Disable Port Scan and DOS Protection” checkbox. To save your changes, click the “Apply” button.
Restart your router, modem, and echo device after exiting the admin panel. If you notice a ring light above your Echo device, you should read our comprehensive guide on how to repair the Alexa ring light problem.
Situation 2: If you haven’t used Alexa in over a year, you’ll get a Registration Failure Error.
If you haven’t used your Echo in over a year, you can expect to see Amazon Alexa error 10:2:12:3:1 on your screen.
To put it another way, if you attempt to register your Echo Dot after a long time, you’re likely to receive the Echo Dot registration failure message.
In this case, you have two choices for resolving the problem. Check out both approaches in detail after that.
Method 1: Update the Amazon Alexa app to the most recent version.
- Open the Alexa app on your phone.
- Under the main menu bar, choose “Help and Feedback.”
- Then choose User Guide > Echo device > Alexa device software update from the drop-down menu.
After that, attempt to register your Echo device again, and you should be successful.
Method 2: Turn your echo device on and leave it in download mode.
Another approach is to leave your echo device in download mode to resolve the issue. Perform the following actions:
- Set the Download mode on your Echo device.
- After that, turn off your Echo device.
- Allow at least an hour to pass.
Within an hour, your device will get updates. When you attempt to register it again after the update, you will most likely be successful.
Situation 3: After Resetting Your Amazon Echo Dot, You Get A Registration Failure Error
When you reset or de-register your Echo device from the Alexa app, you may get the Alexa error 10:2:12:3:1. When you attempt to set up Echo again, you get a registration failed error.
Follow these procedures to fix the Echo Registration failure problem.
- Begin by double-checking the email address you’re attempting to use to register your Echo device. Make sure you’re using the same email address you used to sign up Echo the first time.
- Check your router’s WiFi settings for a “guest network” option and activate it.
- Instead of a dynamic IP address, use a static one. To make it a “Static IP,” go to the “Settings” menu.
- Also, see if there is a firmware update for your Alexa device and download it.
- Once again, double-check your network settings; they should be configured to WPA2 mode. It will not allow you to register your device if it is configured to WPA/WPA2.
- Proceed to the setup procedure once you’ve completed all of these checks and made these adjustments.
- Now is the time to go into the Alexa app and begin the setup of your Echo device all over again.
Note: Once you’ve completed the Echo registration procedure successfully, you should switch accounts. Remember that you selected “Guest Account.”
Please share your views and experiences with the Alexa Echo Dot Registration Error in the comments section below. Someone else may benefit from your troubleshooting techniques.
If the issue persists, you may reach out to Alexa customer care as a final option.
Frequently Asked Questions
Why is my echo DOT not registering?
A: In order to make sure you are loud enough when playing Beat Saber, the volume of your voice must be above 70%.
How do I reregister my Amazon Echo?
A: In order to reregister your Amazon Echo, press and hold the power button until you see a red light for between 1-5 seconds. After waiting at least 10 seconds, release the power button and then follow these steps in order: Say Alexa, say “Echo, or beep three times.
How do I fix communication error on Echo dot?
A: The fix for your Echo dot is to make sure you are using the right power outlet. They need an AC outlet, not a USB port like other devices.
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